Help Desk Software is a computer program that acts as a means for customer-care professionals or operators to manage the customer-care-related process and keep a regular track of user requests, feedback and complaints. Businesses that believe in offering quality customer-care services must use Helpdesk Software for greater efficiency and proper conductivity.
In the Interactive voice response (IVR) era, many companies started BPO call centres wherein they trained their staff to answer & manage consumers’ queries on telephones. Later on, the helpdesk systems were modernised by Desktop PCs and emails that allowed customers to communicate their queries & problems via emails and also empowered customer care professionals to resolve the issues and communicate the status updates by emails. In this customer-centric scenario when an employee addresses consumers’ questions, a help desk software becomes an imperative need to keep track of all the conversations with consumers across diversified channels at one station to let you support your customers better and faster.
At GK Techno India, we build highly-advanced help-desk softwares that help companies build long-lasting relationships with their clients by providing them seamless experiences, instant answers and quick resolutions.
We develop easy-to-use helpdesk software to let you engage in conversation with your clients at any time from any place.
Provide real-time assistance remotely
Our Helpdesk software enables the customer care professionals to manage communication through web, social media, chat, phone at any time from any place. Laptop or smartphone is all you need.
Digitalise routine operations
Our Helpdesk software automates the routine operations for you and spare you with time and efforts to invest in more productive tasks or conversations that need personal attention.
Automate the answer of common questions
Our Helpdesk software lets the resolution of common questions in an auto-pilated mode with the use of FAQ, Documents and Know-hows. Besides, it keeps the answers of common questions ready for quick & easy resolution.
Keep tab on staff and agent
Our Helpdesk software helps you easily collect insights about the workload and performance of customer-care professionals with the help of reports & liveaboards that stores and updates the data in real-time.